Support - LAND Moto

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Frequently Asked Questions

1
What is the warranty
on the District? Question submitted by Paul D
A

The DISTRICT comes with an unlimited 2 year warranty that protects the bike against manufacturer defects. We believe in our products and stand behind their quality. Additionally, replacement parts and accessories are available for purchase.

2
How long does shipping my
District take? Question submitted by Scott C.
A

Shipping can take anywhere from 2 weeks to
4 weeks.

3
How is my District shipped? Question submitted by Chris D.
A

Your District will arrive fully assembled and ready to ride. LAND uses a premier roll-on, roll-off service, which will arrive at your front door with your District.

4
Do you offer discounts? Question submitted by Carl N.
A

Yes, for active and veteran military members. Please use this link: https://bit.ly/4kJzAAg

5
What is the expected life cycle
of the battery? Question submitted by Scott C.
A

500 cycles or 2 years until it was 5-10% degraded.

6
Do you have more details on the Street Moto? Question submitted by Jeff M.
A

It's a combo of the Street and Scrambler with supermoto (motard) blacked-out styling and hand & fork guards, plus it is only available with a large 4.8 kWh battery.

7
Why finance with EKHO? Question submitted by George M.
A

You don't have to go to the DMV for the Title and Plates, competitive rates, and you can click PREQUALIFY to avoid a hard credit check.

8
How would I go about servicing the District? Question submitted by Paul F.
A

We can coordinate any battery issues and fix them with over-the-air software updates; if it's a mechanical issue, we'll arrange shipping. For other issues, like tires, you can take it to a local shop. A professional can give an opinion, and most shops can repair it while you wait.

9
How does the anti-theft mode work? Question submitted by Ferdinand R.
A

The District can still be rolled, but even if someone tries to hot wire it or bypass the key, it will not start. You will also be notified by text if someone does try to roll it. The app also tracks the bike so it can always be located. https://youtu.be/YKYxIdGajeE?feature=shared

10
I live in a city with 11-20% grades on many streets. Which gear ratio / sprocket configuration should I consider? What are the benefits of the belt drive? I assume maintenance is one, any others? Question submitted by Evan J.
A

The stock gear ratio should treat you just fine, but if you want extra torque, the torque gearing would make going up those hills a breeze The belt drive is clean, quiet, maintains constant tension, and is reinforced with carbon fiber for strength. It also sheds debris, making it great for off-road use.

11
What is the payload for these bikes? Question submitted by Jimmy D.
A

Maximum payload is 500 pounds. For daily use, we don’t recommend loading it over 325 pounds.

12
Going to order a bike through a local dealer to avoid delivery charge, but when got quote it included delivery and an additional pre-delivery inspection fee. Why would I order through the dealer? Question submitted by Gavin C.
A

All vehicles costs LAND Moto to get from our factory to the dealer; same for car brands and their dealers even online. It still costs us money to get the product to either you directly or the dealer. However, we love working with dealers because you get local support for issues, expertise, and community.

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