JOIN THE
LAND TEAM

We are looking for a Service Technician to join us with a focus on taking care of our products, incoming service questions from customers and maintenance of the internal test and field bikes. You will further be supporting the showroom staff with taking care of customers and supporting our field specialists at field events when needed. You will have daily contact with our customers to better understand their concerns and identify their issues, ordering spare parts and covering logistics.
In this role you will have the responsibility for all service on the US market, based out of LA, reporting into our Service and Quality Manager - West. Your work will include and is not limited to:

We are looking for a Service Technician to join us with a focus on taking care of our products, incoming service questions from customers and maintenance of the internal test and field bikes. You will further be supporting the showroom staff with taking care of customers and supporting our field specialists at field events when needed. You will have daily contact with our customers to better understand their concerns and identify their issues, ordering spare parts and covering logistics.
In this role you will have the responsibility for all service on the US market, based out of LA, reporting into our Service and Quality Manager - West. Your work will include and is not limited to:

• Diagnose and understand a variety of repairs via email/phone/video with customers, partners, and employees
• Respond to incoming service cases from customers - Providing thorough and prompt support throughout the repair process
• Perform general maintenance, both preventative and repair, Cake bikes. Keep internal bikes washed and detailed
• Assist new employees and partners on learning the functions and general repair procedures for Cake bikes
• Assist with assembly re-works on inventory bikes - required for "running" production changes
• Make cost estimates for repair and maintenance procedures to provide to customers.

ABOUT YOU

Teamwork is important to you and you can identify with the scale-up journey that CAKE is on, meaning we are an action-oriented and forward-leaning organization. You thrive in a dynamic fast-paced global environment with an ambitious mission and are not afraid to roll up your sleeves to get things done. Sustainability is our reason to exist and inseparable from our business. We are passionate, invested in our work, and enjoy learning together.
Welcome to the world of uncompromising, lightweight, and high-performance electric motorbikes! We are looking forward to hearing from you!

• We believe you have a mechanical background, preferably from working with two wheeled vehicle
• You are experienced within Customer service
• have a positive 'can-do' attitude and a flexible approach
• have creative problem-solving skills and a solutions-focused mindset
• are engage in projects with a sense of urgency
• are a strong communicator and relationship builder
• are a self-starter: you thrive on taking ownership of initiatives with limited oversight
• have excellent written and verbal communication skills in English

WHAT WE OFFER

We offer a multicultural workplace, where we strive to evolve as employees and create a great environment. Your contribution will be important. You will join an engaged, solution-oriented, and curious team in a constantly growing and innovative company.$55K to $65K yearly

• 3 weeks (15 days) PTO
• 11 Company paid holidays
• Medical, Dental, and Vision plans